Knowledge on the Go

Change Management

Change management is a term bandied about a lot in industry as a whole and in the health care industry in particular. Yet, organizations struggle in carrying it out and few seem to see lasting results from their efforts. In this episode, two industry leaders in change management share principles to make your change management initiatives succeed.
Guest speaker:Dwayne Banks, CCPSenior Change Management PartnerVizient
Kimberly Kisner, MBADirector, Change ManagementVizient
Moderator:Amber Hanser, MHA, CPHQSenior Improvement Program DirectorPerformance Improvement ProgramsVizient
Show Notes:
[03:04] Defining change management
[03:46] Leading change
[05:35] Change fatigue
[08:47] Leading practices in change management
[10:22] How organizations should approach change management
[13:50] Communicating in times of uncertainty
[18:31] Sustaining change
[20:16] Start at the beginning of the process—steps to take
Links | Resources:
Contacting Knowledge on the Go: picollaboratives@vizientinc.com
Amber’s email: amber.hanser@vizientinc.com
Dwayne’s email: dwayne.banks@vizientinc.com
Kimberly’s email: kimberly.kisner@vizientinc.com
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Go Green: Why Your Healthcare System Should be Engaged in Environmental Sustainability

Many issues facing our healthcare systems, such as rising costs, staffing shortages, supply chain disruptions, why should sustainability be top of mind for healthcare organizations and what they how can they improve their sustainability journey.
Rebecca Hou, Environmental Sustainability product advisor for Vizient joins Host LaTammy Marks to discuss this important issue.
 
Guests:
Rebecca Hou
Environmental Sustainability Product Advisor
Vizient
Moderator:
LaTammy Marks
PI Program Director
Vizient
 
Show Notes:
[01:23 – 02:19]  Rebecca’s role at Vizient
[02:20 – 04:18]  Why environmental sustainability should be top of mind in healthcare
[04:19 – 05:32]  Health risks our patient populations can face
[05:33 – 07:00]  Hospitals focus on increased health risk utilization to improve sustainability
[07:01 – 08:44]  How organizations are contributing to the environmental risk
[08:45 – 10:35]  What healthcare organizations can do to decrease emissions
[10:36 – 12:05]  The number one thing that organizations can do to start focusing on sustainability
For more information, email picollaboratives@vizientinc.com
 
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Revisiting Workplace Violence series from 2022 - Part3

We have a Workplace Violence Survey underway now. The survey consists of 9 questions related to 4 outcome metrics. The deadline to submit data is August 18, 2023. If interested, please contact picollaborativesteam@vizientinc.com
 
Closing out Workplace Violence Awareness Month, Lindsay Mayer and Heidi Boehm deep dive into protocols and procedures for dealing with the aftermath of a violent event.
 
Guest speaker:Heidi BoehmBehavioral Health Program ManagerThe University of Kansas Health System
 
Moderator:Lindsay MayerSenior DirectorVizient
 
Show Notes:
[01:02] Survey employees to learn how supported they feel.    
[02:59] Awareness campaigns help reduce workplace violence.   
[05:39] Implement a comprehensive and standardized debriefing process.   
[08:37] Simply checking in with staff, post-event, is a powerful tool.
[09:50] COVID has impacted the launch of a post-event leadership guidebook.    
[11:02] Routine, ongoing data collection is very important.
[12:29] Leaders must be equipped with the necessary tools.
For more information, email picollaboratives@vizientinc.com
 
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Revisiting Workplace Violence series from 2022 - Part 2

We have a Workplace Violence Survey underway now. The survey consists of 9 questions related to 4 outcome metrics. The deadline to submit data is August 18, 2023. If interested, please contact picollaborativesteam@vizientinc.com
 
Continuing the discussion for Workplace Violence Awareness Month, Lindsay Mayer, Rick Litzinger, and Dan Hunnisett explore the importance of building a solid foundation for staff education and training programs around workplace violence.
 
Guest speaker:Rick LitzingerManager, Emergency Preparedness, Safety, SecurityAltru Health System
 
Dan HunnisettSecurity Program Specialist, Security Altru Health System
 
Moderator:Lindsay MayerSenior DirectorVizient
 
Show Notes:
[01:26] Education is foundational in addressing workplace violence, so it is vital to assess your organization’s training gaps and educational needs.    
[03:00] Strong training programs include several key components.   
[03:54] Altru’s multi-tiered training curriculum.   
[07:09] The challenges and successes of virtual learning, as experienced during the pandemic.
[08:44] Surveys are extremely important in understanding your organization’s culture of safety, as well as education needs and preferences.    
[11:01] Recommended to strengthen your training program: Data collection and cross-discipline strategic partnerships.
For more information, email picollaboratives@vizientinc.com
 
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Revisiting Workplace Violence series from 2022 - Part 1

We have a Workplace Violence Survey underway now. The survey consists of 9 questions related to 4 outcome metrics. The deadline to submit data is August 18, 2023. If interested, please contact picollaborativesteam@vizientinc.com
 
In recognition of Workplace Violence Awareness Month, Lindsay Mayer, Mark Reed, and Diana Scott discuss the latest workplace violence statistics and the trends organizations are facing within the industry.
 
Guest speaker:Mark ReedDirector of Support ServicesMLK Community Healthcare
 
Diana ScottAssociate Vice President of Accreditation and Regulatory Advisory ServicesVizient
 
Moderator:Lindsay MayerSenior DirectorVizient
 
Show Notes:
[01:53] Workplace violence has increased continuously throughout 2020 and 2021.
[02:49] The pandemic is a major contributing factor.  
[04:30] The workforce shortage has impacted organizations.  
[05:38] The Joint Commission has released new requirements for 2022.
[08:24] Organizations are implementing unique and innovative strategies.   
[10:55] Leaders can aid in addressing and preventing workplace violence.
For more information, email picollaboratives@vizientinc.com
 
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First Things First: Advance Care Planning for Inpatients with Cancer

More and more, healthcare organizations are focusing on Advance Care Planning as a best practice for treating patients with multiple chronic conditions. This approach can be particularly beneficial in working with patients who have exhausted treatment options and approach end of life. On this episode, two clinical leaders from The Hospital of the University of Pennsylvania discuss their approach to Advance Care Planning.
Guest speakers:
Rachel Mea, MSN, RN, OCN
Clinical Practice Lead
The Hospital of the University of Pennsylvania
 
Erin Lightheart, MBA
Master Improvement Advisor
The Hospital of the University of Pennsylvania
 
Host:
Shannon Hale, MHA, RN, CPHQ
PI Program Director
Vizient
Show Notes:
[00:23] Advance Care Planning defined; rationale for this approach
[01:09] Origins of initiative at Penn Medicine
[02:03] Starting point
[02:49] Avoiding moral distress among clinicians
[04:00] Improved communications
[05:10] Challenges
[06:07] Outcomes
[06:47] What’s next
[07:29] Feedback; relevance to families
Links | Resources:
Contacting Knowledge on the Go: picollaboratives@vizientinc.com
Shannon’s email: shannon.hale@vizientinc.com
Erin’s email: erin.lightheart@pennmedicine.upenn.edu
Rachel’s email: rachel.mea@pennmedicine.upenn.edu
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Patient mobility and safe patient handling

Most hospital patients spend over 80 percent of their stay in the bed. Immobility contributes to higher lengths of stay, increases in falls, pressure injuries and new nursing home placements. All of this reduces overall quality of care and patient satisfaction. On this episode, we examine a health care organization that has embarked on a journey to reverse this trend by getting patients up and moving all across the hospital. ThedaCare participated in the Creating a Culture of Mobility Collaborative, and we’ll provide the details on this podcast.
Guest speakers:
Kelly Parish, DPT
Physical Therapist
ThedaCare
 
Amy Shadick, RN, BSN, CV-BC
Inpatient Rehabilitation Unit Manager
ThedaCare
Host:
Laura Hoffman, DNP, MSN, RN, CPHQ
Performance Improvement Program Director
Vizient
Show Notes:
[01:26] Empowering patients by improving their handling
[02:10] Story of bariatric patient who became mobile
[02:58] Use of Bedside Mobility Assessment Tool (BMAT)
[03:36] Training in patient handling: didactic and hands-on
[05:45] Meaning of safe patient handling; equipment used for initiative
[07:03] Details and impact of hands-on training: 3 fewer nursing injuries, 10 fewer falls
[08:56] Mobilizing patients and effect on falls
[11:20] Metrics on new program
[12:09] Future plans and partnerships
Links | Resources:
Contacting Knowledge on the Go: picollaboratives@vizientinc.com
Laura’s email: laura.hoffman@vizientinc.com
Kelly’s email: kelly.parish@thedacare.org
Amy’s email: amy.shadick@thedacare.org
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Effective strategies for sustaining and optimizing telehealth

Telehealth found wide adoption and acceptance during the pandemic, accompanied with loosened government restrictions on its use. On this episode, two experts examine the current state of telehealth, bolstered by findings from the project Effective Strategies for Sustaining and Optimizing Telehealth in Primary Care conducted by Vizient and the Association of American Medical Colleges (AAMC).
Guest speaker:
Danielle Carder, MSc
Senior Program Specialist
Access and Clinical Innovations
Association of American Medical Colleges
Host:
Courtney Furrow-White, MPM, RN
Senior PI Program Director
Vizient
Show Notes:
[00:26] The project
[00:37] The surge of telehealth
[02:15] Vizient-AAMC partnership: survey and resulting video interviews
[03:37] Foundational investments: technology, work force, care services
[05:25] Effective strategies to incorporate telehealth
[07:05] Provider and staff engagement – physicians as drivers
[08:25] A seamless patient encounter
[09:36] Use of metrics
[10:34] Challenges and barriers
[14:16] Use will continue into the future
Links | Resources:
Contacting Knowledge on the Go: picollaboratives@vizientinc.com
Joint Telehealth Report: Click here
Courtney’s email: courtney.furrowwhite@vizientinc.com
Danielle’s email: dcarder@aamc.org
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AI-assisted detection of heart murmurs

Since its development over 50 years ago, the stethoscope hasn’t changed much – until now. Enter artificial intelligence (AI). On this episode, we discuss how AI, working with robust datasets, promises to enhance the newest generation of stethoscopes, maybe in the very near future.
 
Guest speaker:Joe Cummings, PhDTechnology Program DirectorVizient
 
Moderator:Marilyn Sherrill, RN, MBAPI Program DirectorVizient
 
Show Notes:
[01:36] Deep learning AI algorithms for heart sounds
[03:04] Need for a large data set to train an AI neural network – machine learning
[04:08] Electronic stethoscopes
[05:21] Public databases: the key to development of alternative technologies
[05:33] Phonocardiogram
[07:30] Does it work?
[08:35] Adjunct tool
[09:42] “Hospitals should be buying outcomes, not technologies”
[10:15] Publications and studies to come
[10:53] Improving diagnostic accuracy over time
[12:57] Detecting heart failure (Mayo)
 
Links | Resources:
Contacting Knowledge on the Go:
picollaboratives@vizientinc.com
Marilyn’s email: marilyn.sherrill@vizientinc.com
Joe’s email: joe.cummings@vizientinc.com
 
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Elevating the Workforce: Reimagining Models of Care

In the wake of COVID, the nation’s health care organizations are experiencing staffing shortages, burnout and other workforce challenges.  Health leaders are turning to innovation, technology and alternative staffing models to address these challenges. Vizient’s Principal of Clinical Workforce Strategy, Dr. Jacqueline Herd, joins us to discuss ways health organizations can improve efficiency, workforce optimization and redesign their models of care.
 
Guest speaker:Jacqueline Herd, DNP, MSN, RN, NEA-BC, FACHEPrincipal, Clinical Workforce StrategyVizient
 
Moderator:Amber Hanser, MHA, CPHQSenior Program DirectorPerformance Improvement ProgramsVizient 
 
Show Notes:
[01:24] Dr. Jacqueline Herd’s background
[02:47] The need for new models of care to handle shortages and to compete with retail
[04:55] Reimagining workflow involves redesigning how work is done and how to make it more efficient so we stop burnout and exhaustion
[05:27] Models of care that make work more efficient  
[08:05] Working top of license and certification
[10:21] Integrating the community care worker into the care team
[12:16] Understanding what a licensed practical nurse (LPN) can do helps them work at top of license   
[14:52] Virtual nursing
 
Links | Resources:
Vizient Nursing Workforce Intelligence Report: Click Here
Contact Knowledge on the Go: picollaboratives@vizientinc.com
Jackie Herd’s email:  jackie.herd@vizientinc.com
Amber Hanser’s email: amber.hanser@vizientinc.com
 
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