Archive for April 2020

Even before the COVID-19 pandemic, emergency medicine departments faced a myriad of challenges. In the first of a three-part series, Dr. Thomas Spiegel from the University of Chicago and Dr Martin Lucenti from Vizient summarize factors shaping emergency medicine today and offer their thoughts on what will be different in the future.  Their broad-ranging discussion covers everything from emergency room current challenges, to implementing operational efficiency, operations management and functioning as a diagnostic center and patient hub for an organization.

 

Guests:

Thomas Spiegel, MD, MS, BA, ED

Medical Director

University of Chicago Medicine

 

Martin Lucenti, MD, PhD

SVP & CMO, Solution Architecture

Vizient

 

For more information, email knowledgetransfer@vizientinc.com

 

Show Notes:

[00:00 – 03:15]  Current state of Emergency Medicine

[03:29 – 06:14]  Emergency Room efficiency model and its effect on overcrowding and finances

[06:31 – 07:27]  Challenges with behavioral health patient needs

[07:27 - 08:00]  Challenges with geriatric population

[08:00 - 08:31]  Challenges with workforce issues

[08:49 - 10:54]  What lies ahead: flattening of low acuity patient and growth in higher acuity patients

[10:55 – 14:13]  Operational efficiency, adopting operations management, system reliability

[14:21 - 16:41]  Emergency department functioning as a diagnostic center and patient hub

 

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Health care organizations across the country are implementing opioid stewardship programs to address the opioid crisis. BJC HealthCare joined the Vizient performance improvement collaborative hoping to discover best practices to improve the mortality rates for their system. The collaborative suggests participants inventory your current efforts as a first step in the process. And right at square one, BJC uncovered one of its hospitals had a unique program that was saving—and transforming—patients’ lives.

 

Guests:

Amanda Hays, PharmD, MHA, BCPS, CPHQ, System Pharmacy and Outcomes Manager. Center for Clinical Excellence – BJC HealthCare

Jordan Shapiro, Business Process Consultant, Healthcare Informatics, Center for Clinical Excellence – BJC HealthCare

 

Resources:

Watch the Vizient Opioid Stewardship Program collaborative webcast for additional details.

 

For more information, email knowledgetransfer@vizientinc.com

 

Show Notes:

[00:00 – 01:26] BJC singles out the opioid problem as a focus area and describes the impact on the community

[01:26 – 02:14]  A potential solution is uncovered within their system: EPICC –engaging patients in care coordination

[02:14 – 03:10] The ED provides a key opportunity for connecting patients in need

[03:10 – 04:09] Finding the secret sauce to the opioid addiction recovery efforts

[04:09 – 05:14]  Challenges to efforts

[05:14 – 06:25] Anticipating and overcoming addiction stigma

 

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Lack of access to care is a critical issue facing too many patients and providers.  More and more consumers, clinicians and health care organizations are investing in virtual health as a solution. Virtual health—or telehealth—may seem like it’s a result of technology advances over the last decade.  But Dr. Elizabeth Krupinski of Emory University explains telemedicine history goes back 40+ years. In this episode, she tells us what’s behind virtual health’s slow build and why it is ready to boom.

 

Guest:

Elizabeth Krupinski, PhD, Professor and Vice Chair for Research, Emory University Departments of Radiology and Imaging Sciences and Co-Director of  Director of the Southwest Telehealth Resource Center in Arizona

 

Resources:

Watch the Vizient Improving Care Access through Virtual Health Care Design collaborative webcast for additional details.

 

For more information, email knowledgetransfer@vizientinc.com

 

Show Notes:

[00:00 - 01:33]  Introduction and telemedicine background
[01:33 - 2:26]    Benefits of virtual health to patients
[02:26 - 03:05]  Benefits of virtual health to providers
[03:05 - 04:34]  Which virtual health programs work--and why
[04:34 - 05:18]  Getting C-suite buy-n
[05:18 - 06:12]  Building the telehealth team
[06:12 - 06:48]  Staying ahead of technology changes
[06:48 - 07:28]  How technology helps improve outcomes
[07:28 - 08:06]  The one thing you can count on with telehealth
[08:06 - 08:41]  Practice makes perfect
[08:41 - 09:06]  The rewards of virtual health

 

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When it comes to reversing the burnout trend in health care, colleagues at Temple University Health System just might surprise you with their one word answer. They share that and more in this episode for increasing joy in the workplace.  Featuring Dwight McBee and Mark Meyers.

Guests:

Dwight McBee, CPXP, MBA, BSN

Chief Experience Officer

Temple University Health System

 

Mark Meyers, DNP, MBA, RN, NEA-BC

Director of Performance Improvement and Healthcare Informatics

Temple University Health System

 

Resources:

Watch the Vizient Joy in the Workplace collaborative webcast for additional details.

 

For more information, email knowledgetransfer@vizientinc.com

 

Show Notes:

00:45 What is GROSS?

01:21 Interacting with staff to determine change.

02:34 Empowering leaders with context.

04:30 How to learn from ‘unintended consequences’.

05:48 Physician feedback example.

06:45 How does an organization track and measure GROSS?

07:55 Involving your staff is key.

 

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