Workplace violence in the ambulatory setting

Workplace violence in ambulatory care settings presents unique challenges due to open access, isolated locations and limited security resources. Jennifer Rodgers, Chief Nursing Officer at UC Health, speaks to our host, Maha Siddiqui, about effective strategies for preventing and managing risks. Jennifer shares her experience developing key interventions, including AI-driven communication tools and her role supporting both staff and patients. 

 

Guest speaker:
Jennifer Rodgers, DNP, ACNP-BC, FAANP
Chief Nursing Officer 
Assistant Professor, Pulmonary/Critical Care Medicine
University of Colorado Hospital 
UC Health 

 

Host:
Maha Siddiqui
Fellow, Performance Improvement Programs
Vizient

 

Links | Resources:
Contacting Knowledge on the Go: picollaboratives@vizientinc.com

Jennifer Rodgers: Jennifer.Rodgers@uchealth.org

 

Show notes: 
[0:55] Ambulatory care includes in-person, electronic, and phone interactions, each with unique workplace violence challenges
[2:49] Advocating for patients and staff helps improve safety and understanding
[3:30] Behavioral Emergency Response Team (BERT) model created for rapid response strategies to manage crises 
[5:37] Scripting and decision tools help the staff handle patient aggression 
[7:05] AI filters supports de-escalation and strengthens staff boundaries
[8:58] Analyzing frontline cases helps identify causes and improve patient support
[10:16] A workplace safety toolkit provides triage protocols and de-escalation strategies

 

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