A high reliability organization is an organization that has experienced significant success in avoiding harm within an environment of high complexity and risk. These organizations create a collective state of mindfulness that produces an enhanced ability to discover and correct errors before they escalate into a crisis. Marilyn Sherrill discusses high reliability culture with Dr. Michael Leonard of Safe & Reliable Healthcare and Dr. Gena Futral from Vizient.
Michael Leonard, MD
Founder, Chief Medical Officer
Safe & Reliable Healthcare LLC
Gena Futral, DHA, RN, CPHQ, FACHE
Executive Principal, Reliability and Management Systems
Marilyn Sherrill, RN, MBA
Performance Improvement Program Director
[01:42] Background information about Safe & Reliable Healthcare LLC and culture.
[02:30] Why Vizient has partnered with Safe & Reliable Healthcare LLC.
[03:20] Safe & Reliable Healthcare’s high reliability framework.
[05:13] The synergies between Vizient and Safe & Reliable Healthcare.
[06:38] The importance of culture and why it is a starting point for this work.
[09:00] Measuring culture: survey results and what that data means.
[10:37] Vizient’s methodology for helping organizations along their high reliability journey, including LENS, Safe & Reliable Healthcare’s management and communication technology.
[15:14] Advice for organizations considering a high reliability journey, and last thoughts.