Engaging stakeholders in quality through system communications

This episode features a team using a systemwide approach to communicate quality data and engage their stakeholders. Through this ongoing process, they have forged relationships that have improved patient care throughout the Intermountain Healthcare organization.

 

Guest speakers:
Bonnie Gregson, MSN, CPHQ
System Quality Senior Clinical Operations Manager
Office of Patient Experience
Intermountain Healthcare

 

Daniel Barker, MBA, RRT
Clinical Operations Manager
Office of Patient Experience
Intermountain Healthcare

 

Moderator:
Margaret Rudisill, MS-HQS, RN
PI Program Director
Vizient

 

Show Notes:

[01:26] Developing communication process to impact each care site

[02:34] Communication channels

[03:18] Engagement approach – a non-threatening attitude

[05:36] Looking at gaps to reduce PSI 3s (patient safety indicator for pressure ulcers)

[06:14] “What if” calculator for care site benchmarking

[07:04] Sharing systemwide – “system learning”

[09:05] Quality Insights Dashboard – sharing PSI data and best practices systemwide

[11:29] Other communication approaches across the system

[13:18] Beyond PSIs – mortality, QAPI data

[14:38] Not about reducing the numbers

[16:18] “Fail fast, move forward”

 

Links | Resources:

Recent PI Collaborative broadcast featuring Bonnie Gregson and Danny Barker discussing their quality approach at Intermountain Healthcare: Click Here

To contact Knowledge on the Go: picollaboratives@vizientinc.com

To contact Bonnie: bonnie.gregson@imail.org

To contact Danny: daniel.barker@imail.org

 

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