Well-being: Leading your staff during a crisis – Part 1

The Coronavirus pandemic has taken a toll on clinicians across the country. As the surge persists, staff stressors increase, and the relentless pressure compounds the seriousness of the problem.  This episode reveals how a new Chief Medical Officer at Loyola Medical Center helped his staff and himself get through this unusual crisis event.
 
Guest speaker:
Kevin Smith, MD, MBA (Guest)Chief Medical OfficerLoyola University Medical Center
 
Moderator:
Nicole Spatafora, MS-HSM Senior Director, PI CollaborativesVizient
 
Show Notes:
[00:19] Loyola staff felt fear and confusion when COVID hit
[00:56] Kevin Smith was a new Chief Medical Officer when the pandemic hit
[01:18] Leadership team was new to Loyola
[01:48] Leadership stayed on campus to work through problems, and developed trust in each other
[02:34] Leadership tried to reassure staff they were being as transparent as possible
[03:05] Physicians wanted to hear from their local leader, but message had to be consistent with other messages
[03:38] Started virtual town halls
[04:00] Daily huddles with leadership
[04:25] Loyola’s three hospitals coordinated care with thee times a week leadership calls, forming a tight, regional bond
[05:16] Lessons learned as a leader who brought his staff through a crisis event
 
Links | Resources:
American Psychological Association: Building your resilience  Click Here
CDC: Stress & Coping Click Here
AMA: Caring for Health Care workers during a crisis, Creating a resilient organization  Click Here
Harvard Medical School: Strengthening Resiliency in Health Care Providers During the COVID-19 Pandemic Click Here
 
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